Job Mode: Work From Office
Working Days: 6
Industry: Internet Marketplace
About the Company:
A pioneering platform redefining e-commerce with a home demo model for electronics, combining convenience, trust, and technology to boost conversions and customer confidence.
What You’ll Do:
Outbound Communication:
● Make outbound calls to customers to confirm and book demo appointments.
● Engage and follow up with customers via WhatsApp to share product/demo information and
finalize booking
Demo Coordination & Allocation:
● Allocate demos to field demo specialists based on their geographical zones.
● Monitor demo schedules and ensure efficient resource utilization.
Inbound Query Handling:
● Manage incoming WhatsApp messages, emails, and calls from customers.
● Provide timely, clear, and helpful responses to address customer needs
Data Management:
● Maintain up-to-date records of calls, bookings, and interactions in CRM systems.
● Use Google Sheets to track, update, and report key metrics related to demos and customer
engagement.
What We’re Looking For:
● 1–3 years of experience in customer support, coordination, or telesales roles.
● Excellent communication skills in English and Hindi (Kannada is a plus).
● Proficient in Google Sheets, CRM tools, and WhatsApp Business platforms.
● Strong organizational skills with the ability to handle multiple tasks and priorities.
● Customer-first attitude and problem-solving mindset.
● Experience in managing field staff or logistical coordination is a bonus
Why Join Us?
● A high-growth environment with opportunities to take ownership.
● Dynamic, supportive team culture focused on customer delight.
● Exposure to innovative customer experience strategies in consumer tech